156
Processed This Week
3.8 days
Avg Processing Time
⭐ 4.4
Satisfaction Score
92%
SLA Compliance
12
Pending in Queue
📊 Weekly Performance — 17-23 March 2026
| Metric | This Week | Last Week | Trend |
|---|---|---|---|
| Applications Received | 182 | 168 | ↑ 8% |
| Applications Processed | 156 | 142 | ↑ 10% |
| Average Processing Time | 3.8 days | 4.2 days | ↓ 10% (better) |
| Rejections | 8 (5.1%) | 12 (8.5%) | ↓ 3.4pts |
| SLA Breaches | 3 | 5 | ↓ 2 |
| Revenue Collected | KES 48.7M | KES 42.1M | ↑ 16% |
| Customer Satisfaction | ⭐ 4.4 | ⭐ 4.2 | ↑ 0.2 |
👥 Officer Performance Ranking
| # | Officer | Processed | Avg Time | Rating |
|---|---|---|---|---|
| 🥇 | Michael Ochieng | 45 | 2.1 days | ⭐ 4.7 |
| 🥈 | Sarah Kimani | 42 | 2.8 days | ⭐ 4.5 |
| 🥉 | Peter Wanjiru | 38 | 3.4 days | ⭐ 4.3 |
| 4 | Joseph Mwangi | 31 | 5.8 days | ⭐ 3.9 |
