How can we help you?

From your Dashboard, click "Browse Services" or go to the landing page. Find the agency and service you need, click on it, and fill out the application form. You'll be asked to upload required documents and make any necessary payments. Once submitted, you can track your application status from "My Applications."

Africa Gov accepts M-Pesa (and other mobile money services depending on your country), Visa/Mastercard debit and credit cards, and direct bank transfers. For M-Pesa, you'll receive an STK push notification on your phone to confirm the payment.

Go to "My Applications" from the sidebar. You'll see all your applications with their current status — Pending, In Review, Approved, or Rejected. Click on any application to see a detailed timeline of every step in the process.

Once your application is approved and a certificate is issued, go to "My Certificates" from the sidebar. Find the certificate and click "Download PDF." All certificates come with a QR code that can be scanned for instant verification.

Don't worry — failed payments are automatically reversed within 24-48 hours. If you don't see the reversal after 48 hours, submit a support ticket below with your transaction ID (from your M-Pesa or bank statement) and we'll resolve it within 24 hours.

Go to "My Profile" from the sidebar. Click "Edit" on the Personal Information or Contact Information section to update your details. For changes to your name or National ID number, you may need to submit a formal amendment request through the relevant government agency.

Some services allow third-party applications with proper authorization. You'll need to upload a signed authorization letter and the applicant's identification documents. Check the specific service requirements during the application process.

Africa Gov currently supports English, Français (French), Português (Portuguese), and Kiswahili (Swahili). You can switch languages from the language selector on the landing page. We're adding more languages including Amharic, Kirundi, and Arabic.