SLA BREACH — AGV-2026-00399
Liquor License — Westlands Bar & Grill has exceeded the 30-day SLA. Pending for 74 days. Applicant has filed a formal complaint. Immediate action required by supervisor.
SLA BREACH — AGV-2026-00215
Building Permit — Riverside Developers has exceeded the 14-day SLA. Pending for 28 days. Awaiting county engineer inspection report.
Approaching SLA — AGV-2026-00847
Business Permit Renewal — Kamau Electronics Ltd is approaching the 5-day SLA deadline. 2 days remaining. Documents verified, pending final approval.
5 New Applications Assigned to Your Queue
Supervisor has assigned 5 new applications: 2 Business Permits, 1 Health Certificate, 1 Liquor License, 1 Building Permit. Total queue: 12 applications.
Queue Overload — Joseph Mwangi
Team member Joseph Mwangi has 15 applications (75% capacity). Average processing time increased to 6.2 days. Consider reassigning 3-5 applications.
Weekly Report Generated — 17-23 March 2026
156 applications processed (target: 140). Average processing: 3.8 days. Customer satisfaction: 4.4/5.0. Department ranked #2 county-wide.
Revenue Collection — Daily Summary
Your department collected KES 8.2M today across 4,231 transactions. Top stream: Land Rates KES 2.8M. M-Pesa: 62% of collections.
System Maintenance — Sunday 30 March
Scheduled maintenance 2:00 AM — 4:00 AM EAT. Platform will be temporarily unavailable. All pending work will be saved. No action required.
New Tender Published — CGN/OT/006/2026
Water Pipeline Extension Phase II (KES 320M) published to the public tender portal. Closing: 10 April 2026.
